Where can I ask for assistance?

If you are seeking assistance for any of our products; feel free to email info@firstclothinguk.com or call us anytime on 01507 525040. We also offer support via written letter. Our address details can be found on the contact page.

How secure is it buying from your website?

Shopping with First Clothing online is completely secure, we do no store your credit card details and they are processed using the latest 128bit SSL encryption by our payment partner, Sagepay. You have nothing to worry about but if you're still unsure, or you simply don't want to enter your details online, Give us a call anytime on 01507 525040 and we'll be happy to take your order over the phone.

What if I don't like the item when it arrives?

In accordance with the Distance Selling Act (http://www.hmso.gov.uk/si/si2000/20002334.htm), we offer you the option to return your item within 14 days of purchase. Details of our full returns policy can be found here.

Will I get any confirmation when I place an order?

Certainly; As soon as your payment is confirmed; we will send you an email detailing your order details, and the total amount you have spent.

Do you release any information about customers to any one else?

Never. Your data is kept 100% secure and will never be sold or distributed in anyway to any 3rd party companies.

How does your delivery service work?

Orders placed before 1pm on a working day will be processed the same day; and delivered in accordance with your chosen delivery option. A working day is any other day except Saturdays, Sundays and Bank Holidays. The "Standard" delivery option can vary between 1-2 days.

Can you ship my order to a seperate address?

We can indeed. We can only do this for orders placed through the website. When paying for an item; if a separate delivery address is required; you will be taken through the 3D secure section of our website. This will identify you as the card holder to your billing address.

What do I do if my item arrives damaged?

It is your responsibility to check all items received by the courier. If any boxes appear damaged or appear to have been opened; please write the details on the courier sheet. If you fail to sign as receiving a damaged item(s), we may not be able to replace them; as we will not be able to claim anything back from the couriers.

How soon do I need to let you know about damaged/incorrect/missing items?

All item issues must be reported within 48 hours of delivery.

What happens if my order does not arrive?

We can not accept liability for any items not delivered if we are not informed within five days of the expected delivery date. Please call us as soon as possible on 01507 525040 if you believe your delivery should have arrived.

How much is delivery on more than one item?

Providing your order does not exceed the courier's standard weight and size restrictions; you will only pay one courier fee per shipment.

How long does it take to action a returned product?

We attempt to have all returned products replaced or refunded within five working days. However this time may increase due to circumstances beyond our control.

The item I have received is incorrect, who should I contact?

If you have received the wrong item; please contact us immediately on 01507 525040 at which point we will arrange to have it swapped. Shipping incorrect items is not something that happens often; but during our most busy spells; some mistakes may be made.

Delivery Information

FREE DELIVERY WHEN YOU SPEND £70!

Free delivery applies to UK Mainland Only.

We have a standard delivery charge of £4.95 for all orders below £70 within the UK Mainland.

Items ordered before 1:00pm, Monday-Thursday will be dispatched immediately for delivery within 48 hours.

Orders placed after 3:30pm will be dispatched the following working day, again, for delivery within 48 hours.

Orders outside of UK Mainland (Northern Ireland, Channel Isles, Scottish Highlands, Isle of Man etc) will incur a shipping surcharge of £9.95 and may take longer to arrive then our usual 48 hours.

Orders placed from any other destination will incur a shipping charge of £14.95 any may also take longer to arrive then our usual 48 hours.

Orders are delivered between 9am untill 5pm, Monday - Friday. Please note that all items require a signature. If you wish to have your item delivered to a neighbour or your work address, please specify their address during the checkout process.

If you have any futher questions regarding delivery; or you would like to trace the current status of a delivery, please call us on 01507 525040.

Returns Information

If for what ever reason; you are not completely happy with your purchase, we offer a 14 day returns policy.

This is in accordance with the "Distance Selling Directive":http://www.hmso.gov.uk/si/si2000/20002334.htm More information on the above "can be found here":http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

(Please note, we are in no way linked with the above websites or organisations. The above information is provided for your reference only.)

Any faulty items must be reported within 48hours of delivery either via email or telephone. Failure to do this will leave you liable for any damage to the item that may have been caused via courier or other rare circumstance.

We suggest when you return your item/s you obtain proof of postage.

We do not cover the cost of returns.

All items must be returned to: FirstClothingUK 4-6 North Street Horncastle Lincolnshire LN9 5DX

We will process a full refund (minus our shipping costs) back to your account as soon as we receive your item.

Faulty items will be replaced 100% free of charge.